Kimberly Bradley-Hiatt

I build proactive, human-centric supply chain organizations where complex technology and operational execution intersect to drive recurring revenue and long-term client retention.

Throughout my 25+ year career across supply chain, logistics, and third-party logistics (3PL) software, I have focused on one fundamental truth: Customer Experience (CX) isn't a cost center—it is a primary engine of enterprise value. By bridging high-level strategic vision with deep operational execution, I help organizations transform the end-to-end client lifecycle into a durable competitive advantage.

As Founder of KCBH Strategic Partners and former EVP of Customer Experience, I partner with executive teams, board members, and logistics providers to scale operations, modernize WMS/CRM ecosystems, and align service delivery with aggressive growth and EBITDA goals.

Core Competencies & Strategic Impact:

￭ Executive Governance & CX Strategy: Built and scaled global CX architectures that elevated market positioning across 3PL, logistics, and WMS software environments.

￭ Enterprise Value & Client Retention: Aligned service operations with revenue retention strategies, significantly reducing churn and unlocking expansion opportunities across key enterprise accounts.

￭ Operational Excellence & Transformation: Leveraged data-driven insights and workflow automation to refine CRM strategies, streamline cross-functional execution, and drive measurable efficiency gains.

￭ Industry & Advisory Leadership: Steering Committee Member for Women of Warehousing (IWLA); active contributor to executive growth networks including the Forbes Business Development Council.

📩 Let’s Connect: Reach out directly on LinkedIn https://www.linkedin.com/in/kimberly-bradley-hiatt/ or email me at Kimberly@KCBHStrategicPartners.com to discuss advisory engagements, executive opportunities, or panel speaking engagements.