Karyn Furstman, CCX, XMP, CCXP

Karyn Furstman is the Founder & CEO of CustomersFurst where she coaches and advises leaders to be successful by guiding them to build and supercharge Customer and Employee Experience strategies that drive financial results while inspiring the organization. Karyn has over 35 years’ experience in Customer Experience Management, business strategy, marketing, product development, training, and process improvement. She has held multiple Chief Customer Experience Officer roles in banking, insurance, and technology companies and has consulted with a spectrum of B2B and B2C companies.