Jay Hollister

Hi there. I'm Jay and I'm customer obsessed. I've been a CX professional for 18+ years, working in a variety of industries: wealth & asset management, insurance, BPO and non-profit.

The most important thing I've learned is that no matter who the customer is - we can get to the bottom of their wants and needs and incrementally improve how we show up for them. I've also learned that what's good for the customer ends up being good for the bottom line as well. In a world of trade-offs, I believe that CX professionals will find the win/win/win white space that satisfies our customers, employees, and shareholders. 

The CXPA community has created endless value for me and I treasure this space where we come together.