Crystal Montague, CCXP

Bio• Diverse business background in the areas of customer experience management, continuous process improvement; business and product development; data analysis; financial planning; market analysis; market and sales forecasting; pricing strategy; and project and program management.• Exceptionally quick study in mastering new software and concepts and adapting to new and challenging environments.• Excellent oral and written communication, problem solving, interpersonal, and organizational skills.• Expertise in managing multiple complex projects and responsibilities including creating performance reports, forecasting monthly performance, maximizing ROI, and overall management of incentive campaigns.• Strong leadership experience in managing direct staff and cross-functional teams.Specialties: Customer Management, Continuous Process Improvement, Business Process Management, Business and Product Development, Business Analysis, and Financial Analysis. ## Industry Technology ## Global Region United States