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Sign InRiyadh Airports
Experience Assurance Lead
Passionate Customer Experience professional with a strong background in aviation management and airport operations. Currently leading the Experience Command Center (CXCC) at Riyadh Airports Company, driving real-time service monitoring, customer insights, and cross-departmental collaboration to enhance the passenger journey.
With over 6 years of experience spanning aerodrome operations and customer experience assurance, I focus on building data-driven CX strategies, journey mapping, and performance frameworks aligned with Skytrax, ASQ, and GACA standards.
I’m a proud CXPA member, continuously exploring global best practices, digital innovation, and human-centered service design to elevate airport experiences in the Kingdom and beyond.
